Terms & Conditions

Effective October 27, 2017

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THE SERVICES OFFERED ON THIS SITE. THE JACKSONGALAXY.COM WEBSITE AND DOMAIN NAME, AND ANY OTHER FEATURES, CONTENT, OR APPLICATIONS OFFERED FROM TIME TO TIME IN CONNECTION THEREWITH ARE OWNED AND OPERATED BY Jackson Galaxy Enterprises THIS AGREEMENT SETS FORTH THE LEGALLY BINDING TERMS AND CONDITIONS FOR YOUR USE OF THE WEBSITE. BY USING THE WEBSITE IN ANY MANNER, YOU AGREE TO BE BOUND BY THIS AGREEMENT AND THE PRIVACY POLICY POSTED ON THE WEBSITE, WHICH IS INCORPORATED HEREIN BY THIS REFERENCE.

You may at any time request a copy of this Agreement by emailing us at: contact@jacksongalaxy.com, Subject: Terms and Conditions.

If you do not agree to these terms and conditions, please do not use this site.

Modifications of this Agreement

Jackson Galaxy Enterprises RESERVES THE RIGHT, IN ITS SOLE DISCRETION, TO MODIFY THIS AGREEMENT AT ANY TIME BY POSTING A NOTICE ON THE WEBSITE, OR BY SENDING YOU A NOTICE VIA EMAIL. YOU SHALL BE RESPONSIBLE FOR REVIEWING AND BECOMING FAMILIAR WITH ANY SUCH MODIFICATIONS. SUCH MODIFICATIONS ARE EFFECTIVE UPON FIRST POSTING OR NOTIFICATION, AND USE OF THE WEBSITE OR ANY SERVICES BY YOU FOLLOWING SUCH POSTING OR NOTIFICATION CONSTITUTES YOUR ACCEPTANCE OF THE TERMS AND CONDITIONS OF THIS AGREEMENT AS MODIFIED. YOU AGREE TO REVIEW THIS AGREEMENT REGULARLY TO ENSURE THAT YOU ARE UPDATED AS TO ANY CHANGES. THESE TERMS AND CONDITIONS, TOGETHER WITH THE SITE’S PRIVACY POLICY, ANY OTHER LEGAL NOTICES PUBLISHED ON THE WEBSITE, SHALL CONSTITUTE THE ENTIRE AGREEMENT BETWEEN YOU AND Jackson Galaxy Enterprises CONCERNING THE WEBSITE.

Accounts

In order to access some features of the website, you may have to create a membership account. You may never use another person's account, username or password without permission. When creating your account, you must provide accurate and complete information. You are solely responsible for the activity that occurs on your account, and you must keep your account password secure. You must notify us immediately of any breach of security or unauthorized use of your account. You may be required to expressly accept or reject these Terms and Conditions when you register; you agree that any requirement that you do so does not in any way vitiate your assent to comply with the Terms and Conditions. Although Jackson Galaxy Enterprises will not be liable for your losses caused by any unauthorized use of your account, you may be liable for the losses of Jackson Galaxy Enterprises or others due to such unauthorized use.

Eligibility

By using the site, you represent and warrant that (i) all registration information you submit is accurate and truthful; (ii) you will maintain the accuracy of such information; and (iii) you are 18 years of age or older (if you are agreeing to these terms and conditions on behalf of a minor, you certify that you are such minor’s legal guardian). 

Copyright

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Jackson Galaxy Enterprises. The collective work includes works that are licensed to Jackson Galaxy Enterprises. Copyright 2003, Jackson Galaxy Enterprises ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Jackson Galaxy Enterprises or purchasing Jackson Galaxy Enterprises products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Jackson Galaxy Enterprises or to purchase Jackson Galaxy Enterprises products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Jackson Galaxy Enterprises. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks

All trademarks, service marks and trade names of Jackson Galaxy Enterprises used in the site are trademarks or registered trademarks of Jackson Galaxy Enterprises

Warranty Disclaimer

This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Jackson Galaxy Enterprises disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Jackson Galaxy Enterprises does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Jackson Galaxy Enterprises does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability

IN NO EVENT SHALL Jackson Galaxy Enterprises, ITS SUPPLIERS, OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS, BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING LOST PROFITS, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT Jackson Galaxy Enterprises IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING LIMITATION OF LIABILITY SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW IN THE APPLICABLE JURISDICTION. SUBJECT TO THE FOREGOING, Jackson Galaxy Enterprises'S LIABILITY TO YOU FOR ANY REASON, WILL BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO Jackson Galaxy Enterprises FOR SERVICES IN CONNECTION WITH THE WEBSITE.

Typographical Errors

In the event that a Jackson Galaxy Enterprises product is mistakenly listed at an incorrect price, Jackson Galaxy Enterprises reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Jackson Galaxy Enterprises reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Jackson Galaxy Enterprises shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Jackson Galaxy Enterprises without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Notice

Jackson Galaxy Enterprises may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Jackson Galaxy Enterprises.

Miscellaneous

Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Jackson Galaxy Enterprises products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Jackson Galaxy Enterprises products) must be commenced within one (1) year after the claim or cause of action arises. Jackson Galaxy Enterprises's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Jackson Galaxy Enterprises may assign its rights and duties under this Agreement to any party at any time without notice to you. If any provision of these Terms and Conditions is deemed invalid or unenforceable by a court of competent jurisdiction, the invalidity or unenforceability of such provision shall not affect the validity or enforceability of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect. No waiver of any term of these Terms and Conditions shall be deemed a further or continuing waiver of such term or any other term, and Jackson Galaxy Enterprises's failure to assert any right or provision under these Terms and Conditions shall not constitute a waiver of such right or provision.

Use of Site

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Jackson Galaxy Enterprises or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Class Action Waiver

Waiver of class action: these terms and conditions provide for the exclusive resolution of disputes through individual legal action or arbitration on your own behalf instead of through any class or representative action. Even if the applicable law provides otherwise, you agree that any arbitration or lawsuit against us whatsoever shall be litigated by a participant individually and not as a member of any class or as part of a class or representative action, and each participant expressly agrees to waive any law entitling participant to participate in a class action. If a claim is subject to arbitration, the arbitrator shall have no authority to arbitrate claims on a class action basis.

Participation Disclaimer

Jackson Galaxy Enterprises does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Jackson Galaxy Enterprises is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Jackson Galaxy Enterprises reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Jackson Galaxy Enterprises in its sole discretion.

Indemnification

You agree to indemnify, defend, and hold harmless Jackson Galaxy Enterprises, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links

In an attempt to provide increased value to our visitors, Jackson Galaxy Enterprises may link to sites operated by third parties. However, even if the third party is affiliated with Jackson Galaxy Enterprises, Jackson Galaxy Enterprises has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Jackson Galaxy Enterprises. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Jackson Galaxy Enterprises seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

 

Holistic Solutions

Holistic Solutions Overview

Our all-natural Holistic Solutions were designed by a veterinarian and have been helping pets for over 20 years. Let us help improve your pet's health and wellbeing! 

Jackson Galaxy Solutions are not treating specific behaviors, but rather the emotional or energetic imbalances underlying them. Animals (like humans) can develop not only behavioral, but even physical problems due to the systematic upset caused by mental and emotional trauma. Essences correct a negative emotional state by “flooding” the patient with the opposite, positive quality that is the particular essence of that flower, animal, or other energy. For instance, the essence of the flower Holly is love. We use Holly in our Solutions that treat situations where there is lack of love (i.e. anger, jealousy, rage).

By helping the animal feel happier and more secure, we increase the likelihood that behavioral problems will be correspondingly diminished or eliminated. While no treatment can be guaranteed to work for every single case, it is a very rare animal that does not noticeably respond to Jackson Galaxy Solutions.

Who should use Jackson Galaxy Solutions?

The majority of solutions are formulated to work on all animals, while others are designed for specific species like cats, or dogs.

What issues can Holistic Solutions treat?

Essences can help with the underlying energetic imbalances and stresses of many physical conditions, such as asthma, IBD, and arthritis, but they can also be great for the treatment of behavior problems, such as:

  • Urine marking/spraying and litter box problems
  • Jealousy, aggression, and conflict
  • Separation anxiety
  • Excessive vocalization
  • Fearfulness
  • Acceptance of new animals or people
  • Grief
  • Travel stress and trailering problems
  • Problems with training or habit-breaking
  • Performance issues in show, working, and racing animals (dogs, horses, and cats)
  • Recovery from illness, injury, or surgery
  • Coping with chronic disease

When will I see results?

Results will vary as all animals are different. We have worked with many pets who have responded after the first dose, while others have taken up to 6-8 weeks for the first sign of improvement. We have also found that for some pets, more support, such as behavior modification, is necessary and without it, the pets do not show long-lasting and positive results. Improvement is usually established within 2-4 weeks.

Please note that consistency is key and using our formulas on a consistent basis will allow for the best healing and balancing outcome.

Anything else I need to know before I start using the Solutions?

Jackson Galaxy Solutions work best when part of a more holistic treatment program, that may include proper veterinary care, diet, behavior modification, and other holistic modalities.

Your intuition about your animal companion and how to dose with essences is important and should be listened to. That’s why we give you suggestions, instead of mandating a specific list of set instructions.

Please note, Solutions are not meant to interfere with or replace the advice or treatment of your veterinarian. Consult your veterinarian before adding any new product to your pet’s care regimen.  These statements have not been evaluated by the Food and Drug Administration.  This product is not intended to diagnose, treat, cure or prevent any disease. 

How do I use Solutions?

There are several ways to give solutions to animals. Always shake well before use by tapping the bottom of the bottle against the palm of your hand approximately 5–10 times before administering. This activates the essence formula and should be done immediately prior to administering each dose. Solutions should be administered 3-4 times per day using any of the following methods:

Put a few drops in your hand, rub hands together and pet your animal’s head, body, ears, and/or paws. If animals resists touch, you can simply allow the drops to fall directly on their fur.

Add 3-5 drops to water and food (Remember more drops does not equal better results)  Add new drops when you replace the water in the water bowl.

Use our optional spray top to mist a room, carrier, bedding, car interior, litter box area, stall, trailer, or other specific problem area. Misting the house or apartment is a great way to treat the whole household.  No need to mist the animal directly.  Some animals may not mind being misted however, and this is fine.

Apply a few drops to or mist a favorite toy.

Your animal should think of receiving the Solution as a positive thing – like getting treats or petted! Try not to stress out your friend out while administering the essences, it will only undermine the success of the Solutions.

Please note: Solutions are not like medicines or drugs and need not be swallowed. Once the drops contact the animal, they are doing their job. Do not touch the dropper top, nor allow it to touch your pet's mouth or fur. If the bottle dropper contacts anything outside the bottle, simply rinse the dropper in very hot running water for about 30 seconds before replacing it in the bottle.

How do I store they Solutions & when do they expire?

Store Jackson Galaxy Solutions out of direct sunlight and away from strong odors (cosmetics, medicines, spices) or electromagnetic fields (microwave, refrigerator, stereo). In other words, a cabinet is best. Once opened, if stored properly, formulas are good for up to 3 years. Unopened bottles stored in a cool cupboard will often last longer than 3 years.

My animal is doing better, do I have to keep using Solutions?

We have found that most animals will benefit from long-term administration of a maintenance solution. Once improvement is established you can wean the animal off by gradually decreasing the frequency of administration: adding 3-5 drops to the drinking water whenever you replace the water in the bowl, along with a once-a-day administration of 3-5 drops or sprays will probably be adequate.

Please note, some animals may need to remain on essence treatment long term.

Can I use more than one Solution?

Yes! When looking at Solutions and their descriptions, you may find that more than one Solution applies to your animal companion. This is quite common. We have found that many animals benefit from several Solutions. For instance, your nervous cat may benefit from both Stress Stopper and Safe Space for cats.

You can use multiple Solutions at the same time, but it is important to apply them differently. Our Solutions contain an average of 15-20 essences in them. Mixing them into one application would just be overwhelming for your animal and, honestly, cancel out the singular effect we’ve worked so hard to achieve. The best way to approach this is by splitting out the application methods.

Base Solution

Determine which Solution best meets your animals needs, this will be used for a longer period of time. Add 3-5 drops to your pet's drinking water whenever you replace the water in the bowl, and add 3-5 drops to their wet food every day.

Complementary Solution

Determine which Solutions will support the animal through its current problem. Apply topically or orally up to four times daily. It can also be administered by putting 2-3 dropper-fulls into an 8 oz plant mister and spritzing socially significant areas like beds, condos, sofas, etc. See "How do I use Solutions?” for detailed application instructions.

What ingredients are in the Solutions?

Each bottle of Jackson Galaxy Solutions is comprised of two types of ingredients: physical and energetic. The physical ingredients are: spring water and alcohol, used as a preservative. The energetic ingredients are: Reiki energy and a variety of flower, animal and gem essences. A complete ingredient listing can be found on the page for each product.

Please note: No actual plant, animal or gem matter is used in our formulas, only the energetic blueprint. Our formulas are non-toxic and safe.

Alcohol has been used as a preservative in flower essences since 1920 and we continue to use this trusted method.

Are Solutions FDA approved?

Flower essences are not regulated by the Food & Drug Administration and as such, the statements made on this website have not been evaluated by the FDA. These products are not intended to diagnose, treat, cure, or prevent any disease and always consult your veterinarian before adding any new product to your pet’s care regimen.

Will it interfere with medications?

No, Jackson Galaxy Solutions will not interfere with any medications, including the anesthesia used for surgery or dental cleaning. Dr. Jean Hofve, leading holistic veterinarian and co-creator of Jackson Galaxy Solutions says, “because essences work on an energetic rather than physical level, they do not interfere with medical treatments like drugs and surgery; or with alternative therapies such as homeopathy, acupuncture, or herbs; or any other therapy that affects the physical body." Please consult with your veterinarian should you have any questions.

How do I use the Ultimate Peacemaker?

Ultimate Peacemaker is a 3-formula set and one of the long-standing best-sellers in the Jackson Galaxy Solutions line. The set consists of: Bully Solution – to reduce dominant tendencies in ‘bully’ animals. Peacemaker – to ease conflicts between animals. Self-Esteem – helps victim animals stand up for themselves.

Do this first: Tap the bottom of the bottle against the palm of your hand (or shoulder, or other surface) approximately 5 – 10 times before administering.

  • Give Bully Solution to the dominant/aggressor animal 3-4 times a day. Apply topically to fur, or put in food.
  • Give Peacemaker to all the animals in the house daily. One way to do this is by dropping 3-4 drops into the community water bowls.
  • Give Self-Esteem to the picked-on or victim animal 3-4 times a day. Apply topically to fur, or put in food.

What comes in my order?

Our formulas are sold in 2 oz bottles. Each comes with one glass dropper. Spray top or mister may be added at checkout.

SHIPPING & RETURNS

HOW CAN I TRACK MY ORDER?

We will send you an email notification with tracking information once your parcel has been dispatched from our warehouse. Actual delivery date may vary and is based on origin, destination, Post Office™ acceptance time, and other conditions.

 * Not all shipping methods are available at the same time during checkout. Some shipping methods might not be available due to carrier restrictions in your area.

Please note, some items ship from other locations and have different delivery times.

DO YOU SHIP INTERNATIONALLY?

At this time, we do not ship outside the U.S. at this time (with the exception of APO/FPO addresses and the U.S. territories). We are hoping to offer international shipping by later 2024 / early 2025.

DO YOU OFFER FREE SHIPPING?

We are happy to offer free U.S. Shipping on orders of $75 or more. The following products are not applicable to the Free Shipping offer:

During "Free Shipping" promotions, valid on orders placed online in the U.S. only (including Puerto Rico) and shipped to a single U.S. address.  If you choose another shipping option, additional charges may apply.  No adjustments on previous purchases.  Offer is non-transferable and not valid for cash or cash equivalent. Offer subject to change. Delivery time subject to change.

HOW DO I INITIATE A RETURN?

We want you and your feline family to be happy with your purchase! If you're not completely satisfied, we’ve made returning your item(s) easy.

***To initiate your return request, please head here: jacksongalaxy.com/returns

WHAT IS THE RETURN POLICY?

Contact us within 30 days of delivery to initiate a return for a refund or store credit. Please note the following:

  • FREE Return Shipping: We cover the cost of your return shipping label! Once your return is approved, you can print your prepaid return label right away.
  • Restocking Fee: For refunds, a $10 restocking fee applies. For store credit, the fee is reduced to $5. 
  • Exchanges: We do not offer exchanges at this time.
  • Shipping Fees: The original shipping fee from your order is non-refundable.
  • Return Window: You have 15 days from the time of the approval of your return request to ship the item back to us.

Damaged or Defective Items

If your item arrived damaged, defective, or incorrect, we’ll make it right! Contact us within 30 days of delivery. We may request photos and a few troubleshooting steps.

Return Policy Exceptions

Due to safety concerns, we cannot accept returns on opened items like bedding, toys, or litter-related products. Please review our full list of non-returnable products below:

  • Non-returnable: Kicker Toys and Catnip Pods
  • Non-returnable if opened: Snuffle Mat, Donut Disturb Bed, Convertible Clamshell, Basic Cat Mat, PetPLAY Chill Pads, Kitty Holster Cat Harness, Water Fountains, Mmmeow Mat, Necoichi Bowls, Whisker Box

Jackson Galaxy Solutions

For our holistic solutions, we offer a 60-day return window. Results may vary, so we give ample time for you to see progress. Results will vary as all animals are different. We have worked with many animals who have responded after the first dose, while others have taken up to 6-8 weeks for the first sign of improvement. Visit our FAQ Page or contact Customer Care for more information.

Apparel

All apparel items are made to order and cannot be returned. If you receive a misprinted, damaged, or defective apparel item, please contact us within 30 days to request a refund or replacement.

Bundles

To qualify for a return on bundled items, all items in the bundle must be returned together. We do not offer partial refunds on bundle items. Claims for damaged, defective, or missing items must be made within 30 days of delivery.

Products from Jackson Galaxy Approved 3rd Party Partners

Some products are shipped directly from our third-party partners. The return policy for these items may vary depending on the partner. Please contact our Customer Care Team for details on returns for the following brands and products:

  • Ripple Rug Cat Activity Mat 
  • Armarkat
  • Cat Modern
  • Catastrophic Creations
  • Hauspanther/PrimetimePetz
  • Love and Above Cat Club
  • Mau Pets
  • SquarePaws
  • The Refined Feline
  • Travel Cat
  • Tuft and Paw
  • Vetreska

***To initiate your return request, please head here: jacksongalaxy.com/returns